Zebra Authorized Distributor: Partner Level and Warranty
Updated
Check a Zebra supplier’s PartnerConnect scope, channel role and serial-number coverage. Prepare your seller, product and repair questions before ordering.
To verify a Zebra supplier, confirm its PartnerConnect role for your ordered product segment and run each unit’s serial number on the Zebra Warranty Check page. Zebra discontinued the PartnerEmpower channel program and replaced it with the integrated Zebra PartnerConnect channel program. In the PartnerConnect EVM Base Distribution Agreement, the Distributor may only sell Products (other than Open Products) to Program Members who have met the authorization requirements for resale of such Products. When a valid Zebra serial number is entered into Warranty Check, the tool displays product details along with the hardware warranty start and end date.
Use this guide to prepare a Zebra PartnerConnect distributor or reseller check before approving a scanning or printing quotation. Work through the channel role, provenance, product coverage and repair portal checks below, then keep the responses with your purchasing file. For the broader directory, browse IT distribution.
Check PartnerConnect distribution and reseller product access
Under the PartnerConnect EVM Distribution Agreement Amendment, trading under the Program relates to Zebra EVM products and services only.
In the PartnerConnect EVM Base Distribution Agreement, the Distribution Download electronic data feed regularly provided to the Distributor designates Program Members' unique identifiers and the Technology Segment, Markets, and Products to which they have access.
In the PartnerConnect EVM Base Distribution Agreement, Open Products are a discrete list of products requiring minimal expertise or support that may be sold to any reseller regardless of Program authorization.
In the PartnerConnect EVM Base Distribution Agreement, Open Resellers are dealers, merchants, and other legal entities holding a resale certificate who are NOT members in good standing in the Program and to whom the Distributor may only sell Open Products.
In the PartnerConnect EVM Base Distribution Agreement, the Distributor shall not resell Product to End-Users, through an independent agent or broker, or to or through catalogue sales outlets.
In the PartnerConnect EVM Base Distribution Agreement, the Distributor shall furnish weekly (or such other intervals specified by Zebra) inventory reports and sales-out reports.
Use the distributor verification guide and directory evidence labels when reviewing a supplier profile. When you submit a sourcing brief to DistributorIndex, include the quoted legal entity, branch location and target product family so we can align your channel review with the deal registration and partner handoff process.
Applicants building an OEM admission packet can also use how to become an authorized distributor for qualification, credit, stocking and RMA requirements.
Verify End-User warranty rules and Not New exclusions
Under Section 1.1 of Zebra's PartnerConnect warranty flow-down rules, each Product warranty is extended by Zebra to the End User who acquires the Product for its own use and not for resale, and not to any reseller of the Product.
Under Section 1.3 of Zebra's PartnerConnect warranty rules, resellers and distributors may not issue any warranties, guarantees, or licenses that purport to obligate Zebra to any person or entity other than the applicable warranties or license specified.
In the PartnerConnect EVM Base Distribution Agreement, a Product is considered Not New if acquired from existing customer installations, liquidations, bankruptcies, lease terminations or expirations, or used by an End User or as demonstration equipment.
In the PartnerConnect EVM Base Distribution Agreement, the duration of the warranty is extended from the date of shipment when sold through Resellers to allow for shipment and some stock time.
In the PartnerConnect EVM Base Distribution Agreement, an out-of-box Product failure is eligible for duplicate Product exchange or credit, as noted on the Distributor's request for return.
Start your supplier shortlist in the distributor directory or how to find a distributor. In each DistributorIndex supplier review, we separate manufacturer coverage from any seller-only service representation and record the unit provenance and return path on the purchase order.
Submitting the Zebra Card Printer Warranty Registration card or website registration enters the buyer's details into Zebra's warranty contracts database to show the start and end dates of warranty coverage.
The Zebra Card Printer Warranty Registration card allows the buyer to provide Zebra with specifics about when they became the owner of the unit.
Compare scanning and card printer hardware warranty periods
Zebra Knowledge Center article Zebra Product Warranty for Mobile Computer Scanner and Battery (000029613) applies to Mobile Computers, Batteries, Data Capture solutions scanners, and RFID readers.
For Zebra Mobile Computers, Batteries, Data Capture solutions scanners, and RFID readers, Hardware is warranted for twelve (12) months unless otherwise stated in the Product warranty exceptions list or a sales agreement between Zebra and the End-User Customer.
Zebra Mobile Computer serialized batteries are covered under a 1 year / 12 month warranty as noted in the Product Warranty Exceptions List.
In Zebra Card Printers, warranty can be affected by use of non-supported cards, and Zebra reserves the right to inspect blank and printed cards used in the printer with a defective print head.
We itemize each hardware category, printhead kit and supply line on your quotation review before order release. For separate industrial or power hardware orders, use the Rockwell Automation distributor verification guide and the Schneider Electric distributor verification guide.
Scroll horizontally to see all table columns on smaller screens.
| Card printer or supply category | Published period |
|---|---|
| Value, Performance and Retransfer card printer lines | Zebra Value, Performance, and Retransfer card printer lines have a 24 months warranty period. |
| Security class card printers | Zebra Security class card printers (P640i and P630i) have a 12 months warranty. |
| Card Spare Parts kits | Zebra Card Spare Parts kits have a 3 months warranty. |
| Card Printhead Spare Parts Kits | Zebra Card Printhead Spare Parts Kits for Value and Performance line printers have a 12 months warranty period. |
| ZXP Series printheads | Zebra ZXP Series 8 and 9 Printhead have a lifetime warranty period. |
| True Colours ribbons | Zebra True Colours i Series Ribbons have a 24 months warranty period. |
| True Secure laminates | Zebra True Secure i Series Laminates have a 12 months warranty period. |
Run a Zebra serial number and Warranty Check lookup
Generally, a Zebra device serial number is located at the bottom or back of the device, or on the front or side panel on some devices.
In Zebra's Printer Serial Number structure, the prefix XX denotes the Product Reference, which is usually 2 digits but can be 3 or 4 digits.
In Zebra's Printer Serial Number structure, YY denotes the Year of manufacture.
On the Zebra Warranty Check page, users enter a Zebra product serial number in the Serial Number box and click Search to look up coverage.
If a valid Zebra serial number has an association with a service contract, Warranty Check also displays the contract detail.
Zebra Software Support Entitlement varies by product and requires checking Zebra's Warranty Statement for details.
For networking hardware serial and MAC checks, compare the Ubiquiti distributor verification guide. Retain the serial lookup results alongside the supplier packing list at receiving.
Scroll horizontally to see all table columns on smaller screens.
| Verification stage | What we record in the purchasing file |
|---|---|
| Supplier and channel role | Quoted legal entity, branch office, PartnerConnect Program Member status and target product family. |
| Hardware provenance | Written confirmation of original End-User acquisition and unopened new-equipment provenance. |
| Serial and manufacture decode | Device serial number, printer product reference prefix and manufacture year recorded at receiving. |
| Portal lookup record | Displayed product details, start and end dates, and linked service contract reference. |
Check Support Center access, Repair Portal orders and RMA deadlines
Zebra PartnerConnect members can log in to the Zebra Support Center using their existing Partner Gateway ID and password without needing a new registration.
Registering for the Zebra Support Center does not provide automatic access to the Repair Order Portal.
A new Zebra Support Center account must be associated with the user's company in Zebra's system for full access to portals like the Support Center and Repair Portal, which takes 1-2 business days.
Zebra's Repair Request is submitted through the Zebra Repair Portal, which supports bulk device submissions and repair tracking.
Zebra's General Repair Inquiry option does NOT create a repair order or submit devices for repair.
During Zebra repair service, all software is erased per standard test procedures and will not be reloaded by Zebra, except for devices entitled to commissioning.
A purchase order must be received as acceptance of the quote before repairs are processed; if not received within 30 days of the quote, the unit will be returned unrepaired.
TAT for Warranty and T and M repairs is 10 business days at Zebra in the repair process (excludes public holidays and transit; target, not a guarantee); for Service Contracts, refer to the contract for TAT.
Once a Zebra RMA number is issued, the shipping manifest and defective unit must be sent to the service centre address within 30 days to avoid system auto-cancellation.
Before releasing the purchase order, retain the PartnerConnect scope confirmation, itemized hardware quote, serial-linked lookup output and agreed RMA submission path.
Frequently asked questions
Can an Open Reseller supply all Zebra PartnerConnect products?
In the PartnerConnect EVM Base Distribution Agreement, Open Resellers are dealers, merchants, and other legal entities holding a resale certificate who are NOT members in good standing in the Program and to whom the Distributor may only sell Open Products. In the PartnerConnect EVM Base Distribution Agreement, the Distributor may only sell Products (other than Open Products) to Program Members who have met the authorization requirements for resale of such Products.
What does the Zebra Warranty Check page show for a valid serial number?
When a valid Zebra serial number is entered into Warranty Check, the tool displays product details along with the hardware warranty start and end date. If a valid Zebra serial number has an association with a service contract, Warranty Check also displays the contract detail.
Does registering for the Zebra Support Center grant immediate Repair Order Portal access?
Registering for the Zebra Support Center does not provide automatic access to the Repair Order Portal. A new Zebra Support Center account must be associated with the user's company in Zebra's system for full access to portals like the Support Center and Repair Portal, which takes 1-2 business days.
How quickly must a defective Zebra unit ship after an RMA number is issued?
Once a Zebra RMA number is issued, the shipping manifest and defective unit must be sent to the service centre address within 30 days to avoid system auto-cancellation.
Verify a supplier or sourcing brief with DistributorIndex
Send your Zebra verification or sourcing brief to DistributorIndex. Include the distributor listing path or quoted legal entity, scanner or printer catalog numbers, end-user delivery site, and requested service scope; we review directory evidence, channel role documentation, and serial-check readiness in writing.
Sources
Zebra Support Community — Check Product Warranty
Zebra Knowledge Center — Site Guide: Warranty Check
Zebra Knowledge Center — Zebra Product Warranty for Mobile Computer Scanner and Battery (000029613)
Zebra Knowledge Center — Zebra Card Printer Warranty
Zebra Knowledge Center — Zebra Card Printers Warranty Registration Card
Zebra Knowledge Center — Card Printer Print Head Warranty
Zebra Knowledge Center — Find the Serial Number of Your Zebra Product
Zebra Knowledge Center — Zebra Printer Serial Number Structure
Zebra Knowledge Center — Terms & Conditions for Requesting Repair
Zebra Knowledge Center — Support Center Site Guide
Zebra Knowledge Center — Site Guide: How to Register for a Zebra Support Center Account
SEC Filing — Zebra PartnerConnect Program Amendment to Distribution Agreement
SEC Filing — PartnerConnect EVM Base Distribution Agreement